Job Title: Customer Service Agent

Location: Leicester
Industry: Office
Type: Permanent
Salary: £22,000.00 per annum

Are you a proactive and customer-focused individual looking for an exciting opportunity in Leicester? Workchain, a leading UK-based recruitment agency, is currently recruiting for a Customer Service Agent for our esteemed client in the Office industry. This is a permanent position that offers competitive compensation and excellent career growth prospects.

Key Responsibilities:
- Handle inbound customer calls and provide exceptional service, ensuring all customer inquiries are resolved efficiently and effectively.
- Assist customers with product information, order placements, and other general queries, ensuring a high level of customer satisfaction.
- Take ownership of customer issues and follow them through to resolution, ensuring prompt and accurate communication at all times.
- Collaborate with other departments to resolve complex customer queries and escalate issues when necessary, ensuring seamless customer experience.
- Maintain accurate customer records and update customer information in the company's database, ensuring data integrity and confidentiality.
- Identify opportunities for process improvements and provide recommendations to enhance overall customer service delivery.

Qualifications:
- Previous experience in a customer service role is essential, preferably in an office or call center environment.
- Excellent communication skills, both verbal and written, with strong attention to detail.
- Exceptional problem-solving abilities and the capacity to think on your feet in a fast-paced environment.
- Strong interpersonal skills and the ability to build rapport with customers, demonstrating empathy and professionalism.
- Proficiency in using computer systems and software, with the ability to navigate multiple applications simultaneously.
- A positive and customer-centric attitude, with a dedication to delivering outstanding service to every customer.

If you are an enthusiastic individual with a passion for customer service and a desire to work in a thriving office environment, we would love to hear from you! To apply, please visit our website at workchain.co.uk and complete the online application form. We look forward to reviewing your application and potentially welcoming you on board as our new Customer Service Agent in Leicester!