Job Advert.

As the Customer Services Coordinator for our client, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact.

Your day-to-day responsibilities will include, but not be limited to:

• Managing inbound and outbound calls – liaising with service users, their families and prescribers

• Booking all delivery rounds in advance for Technicians and Service Engineers

• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.

• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.  

• Answering emails, queries and complaints within agreed timeframes to an exceptional standard.

• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed

• You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure. 

Qualifications and experience required.

• Some experience in a customer service focused role within a similar industry is desirable.

• IT and Microsoft Office proficient
  
  This temporary to permanent position offers a competitive pay rate of £13.00 to £13.50 per hour. If you believe you have what it takes to excel in this role, please apply at workchain.co.uk and complete the online application form. We look forward to receiving your application!